Daimler Truck UK has appointed Ross Paterson as its new Customer Service & Parts Director, effective 1 November 2026, bringing almost four decades of commercial vehicle experience to the role.

Paterson joined the company in September 1997 and has since built extensive experience across the UK commercial vehicle operation, including senior roles in Product and Marketing and, most recently, as Head of Special Trucks.

He became Head of Product and Marketing for Mercedes-Benz Trucks UK in March 2016, a position he held until January 2021, when he moved into his current position as Head of Special Trucks.

In his most recent role, Paterson has led the development and sales of specialised vehicle solutions at Daimler Truck UK, working particularly closely with customers operating in demanding municipal environments and addressing requirements around sustainability, efficiency and operational performance.

His responsibilities have included Mercedes-Benz Econic and eEconic activities in the municipal sector, alongside the company's specialist Unimog business. Earlier this year, he represented Daimler Truck UK at Fleet Vision International, speaking about the changing requirements facing municipal fleets and their transition towards more sustainable operations.

He has also overseen the award-winning success of the Mercedes-Benz eEconic, which secured the Innovator of the Year title at the Fleet Vision International Awards in 2025 and Vehicle of the Year in 2026.

Paterson has played an active role in the continued development of the UK's specialist Unimog sales and support network. In March, he welcomed Multevo into the Unimog sales network following its previous involvement as an Authorised Repairer, highlighting the company's customer service and aftersales capabilities.

His appointment as Customer Service & Parts Director brings together extensive experience of both the Daimler Truck organisation and the needs of commercial vehicle operators, at a time when customer support, vehicle uptime and the transition to new technologies are becoming increasingly important across the industry.

Ross Paterson, Customer Service & Parts Director, Daimler Truck UK, said:

"Having spent almost three decades with the business and nearly four decades within this industry, I'm incredibly proud to be taking on this role. Aftersales is fundamental to the relationship we have with our customers. Our job doesn't finish when a truck is handed over. It is about keeping that vehicle working, supporting our customers throughout its life and ensuring they get the best possible service from Daimler Truck and our Dealer Network.

"I've been fortunate to work across many different parts of the business during my career, and that experience has given me a real appreciation of what our customers and Dealers need from us. I'm looking forward to working with the team and our network to build on the strong foundations already in place and make our aftersales offering even stronger."

Richard Skidmore, Managing Director, Daimler Truck UK, said:

"Ross brings an exceptional depth of experience to this position. He knows our business, our Dealer Network, our products and, crucially, our customers extremely well.

"During his career with Daimler Truck UK he has demonstrated a strong understanding of what operators need from us beyond the vehicle itself. I'm delighted that he is taking on this important position and I know he will bring the same energy, experience and customer focus to our aftersales operation."

A career spanning almost four decades

Prior to joining the Mercedes-Benz Trucks brand, Paterson completed a four-year truck technician apprenticeship with Mercedes-Benz Commercial Vehicles in 1988.

Following his apprenticeship, he joined Arlington Motors Ltd, a Mercedes-Benz franchised dealership, where he quickly progressed through the business to become Workshop Foreman.

Paterson's Daimler Truck career began in September 1997. Since then, his roles have given him experience across product, marketing and specialist vehicle operations, progressing to Head of Product and Marketing in 2016 and Head of Special Trucks in 2021.

As Head of Special Trucks, he has worked closely with customers, the Dealer Network and industry partners across specialist applications, including municipal operations, Econic and eEconic, and Unimog.

He now brings that combination of technical, product, commercial and customer experience to Daimler Truck UK's aftersales operation.

A key component in that expansion has been a significant investment in their fleet, including a multi-decade partnership with Mercedes-Benz Trucks Dealer SAGA Truck & Van, while maintaining the values that built the business - doing the job properly and treating customers fairly.

Andy Nock, Managing Director of Dynes Motor Group, began his working life as an apprentice engineer, and bought the business in 2000 from the Dynes family, who had owned it since 1947.

Speaking from the passenger seat of one of his recovery vehicles, he said: “The truck we’re in today is a Mercedes-Benz Actros ProCabin with the Boniface Interstator equipment. We use a stainless steel body that has every extra you can add to it. I do that to make sure the driver has everything they need at all times.

"Over the years, the roads have become very busy, especially in London, where there are more vehicles around, including trucks and buses. The Mercedes-Benz Actros, with its advanced technology and radars, keeps the public safe and our drivers safe.”

Nowhere is that advanced safety technology more called upon than in the capital’s congested roads and streets, where Dynes Recovery is responsible for keeping public transport moving, utilising its round-the-clock control room and fleet of specialist equipment to recover and repair London’s buses.

Dynes has a long-standing partnership with SAGA Truck & Van, a Mercedes-Benz commercial vehicle specialist supplying businesses across Hertfordshire, Kent, Essex, and East Anglia.

Martin Kemsley, SAGA UK Truck Sales Director, said: “Working alongside a business with such a storied history and reputation for delivering impeccable customer service is a real source of pride for our team. It also drives us to continually grow in what we can offer, both in product and after-sales support, to ensure Dynes has everything it needs to maintain its high standards.”

Andy Nock added: “Over the years we've grown as a customer and a supplier to SAGA Truck & Van, which is quite unique. They make the process of ordering the chassis really simple, and working alongside Boniface, our equipment supplier, makes the process seamless.

“We’ve grown to five companies with over 150 employees, and our focus has always been on customer service. The better you can do, and the more the customer can get great value for money and great service, the more they'll keep coming back. Dynes has grown from strength to strength. And having partnerships and collaborations with Mercedes, which is supporting us to grow and deliver excellent customer service, is all part of our future.”

Stuart Jeggo, Sales & Marketing Director, Daimler Truck UK, said: “Our trucks and aftersales support are key to keeping the wheels turning at Dynes, which in turn enables Andy and his team to assist thousands of drivers a year. With both of our companies sharing the same values of doing the job properly and delivering great customer service, it’s no surprise that Mercedes-Benz Trucks, SAGA Truck & Van, and Dynes have developed such a successful partnership, which will only grow stronger in the future.”

The full video featuring Dynes Motor Group is available to watch on the official Mercedes-Benz Trucks UK YouTube channel here.

About SAGA Truck & Van

With more than five decades of working with Mercedes-Benz, SAGA Truck & Van remains a proud family-run organisation, built on strong values, long-term relationships, and a commitment to doing the right thing for customers, its people, and the local communities they operate in.

As part of a wider European network of nearly 70 Mercedes-Benz Truck, Van, & Car sites, the Mercedes-Benz star is in the business’s DNA, with the passion for delivering trusted expertise, exceptional service and reliable support to every customer.

The County Durham-based haulier took delivery of its first Mercedes-Benz trucks, a fleet of 1619 tractor units, in 1979, just eight years after the company was established. Less than two decades later, it became one of the UK's earliest adopters of the revolutionary Actros, placing an order for 106 Actros 2540 tractor units in September 1998. Since then, every generation of the flagship model has played a role in the company's nationwide operation, with more than 500 Actros vehicles passing through the fleet.

Today, Elddis operates a fleet of more than 160 commercial vehicles serving customers across the UK through an operation that has transformed significantly over the last five decades. It began as a steel haulage operation working to monthly delivery schedules, and has become a 24-hour logistics business, where customers increasingly expect next-day deliveries within tightly defined time windows. As operating demands have intensified, fuel efficiency, aerodynamics, reliability and fleet uptime have become critical considerations when investing in new vehicles.

Nigel Cook, Executive Chairman at Elddis Transport Ltd, said: "This is a particularly special year for Elddis as we celebrate 55 years of the business, while Mercedes-Benz Trucks marks 30 years since the introduction of the Actros. We've been running Mercedes-Benz trucks since 1979, so we've seen first-hand how both the vehicles and our own operation have evolved over that time.

"Over the last 30 years we've seen every generation of the Actros, and each one has brought improvements in efficiency, reliability and driver comfort. Today's Actros ProCabin offers drivers far more space, more home comforts and a much quieter driving environment, while also being considerably more efficient and environmentally friendly. Looking back, it's remarkable to think that those original vehicles didn't even have air conditioning.

"When we invested in our first Actros fleet back in 1998, the truck ticked every box we were looking for as a fleet operator. Equally important was the opportunity to have the majority of our maintenance carried out on-site through Bell Truck & Van. That close relationship with both Bell and Mercedes-Benz Trucks has kept us coming back ever since."

Aerodynamic performance and fuel economy now play a much greater role in purchasing decisions than they did three decades ago, and at the same time, the increased utilisation of vehicles means dependable dealer support and minimal downtime have become a main priority influencing fleet investment.

That support has been delivered through a long-standing partnership with North East’s Mercedes-Benz Truck dealer, Bell Truck & Van. Since 1998, Bell Truck & Van has operated a dedicated on-site Vehicle Maintenance Unit (VMU) at Elddis' headquarters in Consett, with factory-trained Mercedes-Benz technicians embedded within the business to maintain and service the company's fleet. The arrangement has enabled maintenance to be carried out alongside daily operations, helping maximise vehicle availability while supporting one of the UK's longest-standing customer and dealer partnerships.

Carl Belch from Bell Truck & Van said: "Working alongside Elddis for almost three decades has allowed us to build far more than a traditional customer-supplier relationship. Our technicians have become part of the operation, helping to keep vehicles on the road and supporting the business as both the fleet and the Actros have evolved.

"Few customer relationships span as many milestones as ours with Elddis. From the arrival of their first Actros fleet in 1998 to today's latest generation Actros ProCabin, we've worked together to help their business adapt to an industry that has changed massively over the past 30 years. Celebrating the Actros anniversary alongside a customer that has operated every generation of the truck over its 55-year history is something we're incredibly proud of."

As Elddis celebrates 55 years in business and Mercedes-Benz Trucks marks 30 years of Actros, its relationship with the brand continues almost five decades after the first Mercedes-Benz trucks joined its fleet, with a partnership built on shared commitment, reliability, and innovation.

About Elddis

Elddis Transport in its present form has been a well-known name in UK haulage since the 1970s but the family’s roots in the industry stretch back much further. Mr Cook’s great-grandfather Thomas Cook set up in business with a single horse and cart in the late 1800s, while his son Siddle C. Cook famously ran one of the country’s best-known heavy haulage firms in the 1950s and ’60s. Nigel Cook’s father Geoffrey established the current business.

Elddis has built on its family ethos and retains a high level of loyalty from customers and long-serving staff. Today, while working across a broad range of sectors, it is highly regarded for its expertise in the demanding FMCG market, providing transport, warehousing and distribution services across the UK.

www.elddis.net

Celebrating Beethoven on the bicentenary of his death in March 1827, Road to Joy will lead audiences on a chronological journey through all nine of the composer’s symphonies across the 2026/27 and 2027/28 seasons - an 18-month project representing one of the great musical journeys. Supporting this demanding touring schedule is the Orchestra’s new 18-tonne Mercedes-Benz Actros ProCabin, supplied by Mercedes-Benz Truck Dealer, Marshall Truck & Van, which is expected to travel around 8,000 miles each year. In addition to the concert series, the Orchestra also has an extensive regional touring programme, taking live orchestral music to communities throughout its 10,000-square-mile region.

Based at Lighthouse, Poole’s Centre for the Arts, the Actros transports many of the Orchestra’s largest and most valuable instruments, including double basses, cellos, harps, timpani and percussion, alongside orchestral libraries, the conductor’s podium and, where required, music stands and seating for more than 50 musicians.

Dougie Scarfe OBE, Bournemouth Symphony Orchestra Chief Executive, said: "As a touring orchestra, bringing live music into people’s lives and communities sits at the heart of what we do. It's absolutely central to our existence, and being on the road is part of our DNA. Over the next two seasons we'll perform all nine of Beethoven's symphonies, ending with the famous Ode to Joy, so it feels particularly fitting that our own Road to Joy quite literally takes us across the region."

The Orchestra is the only major UK orchestra based outside a city and the largest performing organisation in the South West of England, serving one of the country's most geographically diverse regions. Touring is fundamental to its mission of making high-quality live orchestral music accessible beyond the UK's major city centres, and includes a host of outdoor summer events each year, including The Grange Festival.

"There's nothing like experiencing a symphony orchestra in full flight," added Dougie. "Watching dozens of musicians performing together with utter precision is something that really connects people. We believe everyone should be able to experience that, wherever they live, young or old."

While audiences experience the finished performance, few realise the level of planning and logistics required to make each concert possible. People are often surprised to learn that the truck’s load space is temperature and humidity-controlled, helping protect valuable wooden instruments from changes in climate that could cause damage or require lengthy repairs.

The new Actros replaces the Orchestra's previous Mercedes-Benz truck, which provided 14 years of service and covered almost 115,000 miles transporting instruments safely between venues across the region.

Senior Stage Manager Scott Caines, who was involved in selecting the new vehicle from the outset, said: "Stage Management were involved right from the start in selecting the truck and designing the body. I've driven several different makes over the years, but Mercedes-Benz Trucks has always been right at the top for me. Our previous truck served us brilliantly, and the after-sales support has always been excellent, so we had every confidence in staying with Mercedes-Benz Trucks again." 

Scott's role extends far beyond driving. Alongside fellow Stage Manager Harry Pascoe, he oversees every aspect of concert logistics, from transporting instruments and conducting health and safety checks to preparing stage layouts, coordinating equipment and ensuring every performance can begin exactly as planned. For the stage management team, the new Actros brings welcome improvements to their long days on the road.

"It's a very smooth and comfortable truck to drive, but it's the safety technology that really stands out,” continued Scott. “The MirrorCam system gives a much wider view than conventional mirrors, while the cameras and sensors help identify potential hazards. Voice control is another feature I really value because it lets me adjust the temperature, programme the sat nav and change radio station without taking my hands off the wheel."

Bournemouth Symphony Orchestra's new Actros ProCabin is one of the first lowliners in the country, offering a lower chassis to maximise the load height. Not only does this enable the vehicle to access venues easily, but it keeps the overall height below four metres so it can travel freely in Europe. The truck is equipped with the latest Actros ProCabin features, including Mercedes-Benz Trucks' latest version of Predictive Powertrain Control (PPC), an intelligent cruise control system that uses GPS and 3D digital maps to scan the road ahead, as well as electric stationary air conditioning and LED exterior lighting.

Bill Kingsmill, Key Account Manager at Marshall Mercedes-Benz Truck & Van, said: "Following the years of service that Bournemouth Symphony Orchestra's previous Actros delivered, having entered service in April 2012, this new vehicle has an impressive act to follow. We worked hand in hand with the customer and the bodybuilder, Horton Commercials, to tailor the truck to the orchestra's exact requirements. Due to the unusual load that the truck carries, a great deal of time has been spent ensuring that it can be loaded as efficiently as possible and the instruments can be transported safely. It has been fitted with both front and rear air suspension and a Carrier temperature control system, ensuring that the instruments travel in air-conditioned luxury so they perform to the high standards you would expect from a world-class orchestra."

As Bournemouth Symphony Orchestra embarks on one of the most significant artistic projects in its history, the new Mercedes-Benz Actros will quietly accompany every step of the journey, ensuring that the Orchestra's instruments, equipment and performances continue to reach communities across the South and South West.

Bournemouth Symphony Orchestra's 'Road to Joy' Tour starts on Wednesday 30 September at Lighthouse, Poole.

All imagery taken at The Grange Festival, July 2026 | thegrangefestival.co.uk

About Bournemouth Symphony Orchestra

One of the UK’s best-loved orchestras, Bournemouth Symphony Orchestra (BSO) is known for championing the role of culture in people’s lives. Based at Lighthouse, Poole, the Orchestra is resident in Bristol, Exeter, Portsmouth, Southampton and Yeovil, and performs in towns and villages across the region. A registered charity, it is the largest performing organisation in the South West of England, serving one of the biggest and most diverse regions in the UK.

Chief Conductor Mark Wigglesworth’s opening seasons have magnified the BSO’s reputation for the highest quality music-making and the Orchestra boasts an enviable list of named conductors, including Principal Guest Conductor Chloé Van Soeterstède, Marin Alsop, David Hill MBE, Kirill Karabits, Andrew Litton and new Calleva Assistant Conductor, Michal Oren.

In 2026/27, the BSO welcomes Thomas Adès as its Celebrated Composer, in a series that shines a spotlight on new British music. It launches a two-year Beethoven celebration: Road to Joy and welcomes pianist Boris Giltburg as Artist-in-Residence. Its live broadcast series continues into its seventh year, supported by Digital Concert Sponsor, Lark Music.

Celebrated for its pioneering community-based BSO Participate work, the Orchestra brings music into people’s lives beyond the concert hall – last year creating more than 58,000 experiences, from hospitals and schools to community centres and care homes.

A National Portfolio of Arts Council England, the BSO is a registered charity and relies on generous philanthropic support from individual donors, gifts in wills, corporate partners, and charitable trusts and foundations.

bsolive.com

Baird has been part of the automotive industry for 25 years, has strong relationships in the Dealer network, and has been a valued member of the Daimler Truck UK team since 2014. The new role, which commences on October 1st, 2026, will involve working closely with the Dealer network in order to drive improvements in efficiency and customer satisfaction.

Drawing on a comprehensive skillset from a long career in automotive, Baird has led teams in operations, customer services and parts logistics. In his most recent role, as Head of Parts Logistics, Baird drove performance improvements in the UK parts operation. He has also supported international projects with expertise and best practice drawn from experience in UK logistics initiatives.

Outstanding customer service remains a strong focus for Baird, and maintaining this through periods of change will be an important part of his new role.

Eamon Baird said: "I am delighted to be taking on the role of Head of Network Development & Training. Having previously worked within the Dealer network and partnered closely with our network throughout much of my career, I understand the vital role our Dealers play in delivering an exceptional experience for our customers.

“I look forward to building on the strong relationships already in place and working collaboratively with our network partners and colleagues to support their success, strengthen our network and continue driving our business forward."

Richard Skidmore, Managing Director, Daimler Truck UK, said: “Eamon has a huge amount of invaluable knowledge and experience both in the industry, at Dealer level, and at Daimler Truck specifically. His collaborative approach, and strong relationships within the Dealer network, makes him exceptionally well placed to lead Network Development and Training, whilst ensuring our customers continue to receive exceptional service.” 

In particular, jurors praised the Actros for its better-than-claimed fuel economy, comfort-focussed cabin, and raft of advanced safety features protecting both drivers and road users.

Mercedes-Benz Trucks has also made significant steps in identifying areas outside the cabin that needed upgrading, and actioning them. Aftersales support has been significantly strengthened, with an improved network, more locations, and better parts supply to ensure fleet operators feel as supported as the ProCabin’s drivers.

Now celebrating its 40th year, the Motor Transport Awards highlights excellence among fleet operators, truck manufacturers and other providers with coveted trophies given out at a ceremony in London’s Grosvenor House Hotel.

The Fleet Truck of the Year award is given to the tractor unit that jurors believe offers the best overall package.

Based on a 4x2 or 6x2 platform and producing no more than 500hp, entrants are judged on criteria including fuel economy and driver satisfaction, as well as wider business support such as breakdown response, lead times, and finance options.

Fleets already taking advantage of the Actros’s advanced offering include Maritime Transport, Wrings Transport, and Knowles Logistics.

Stuart Jeggo, Sales & Marketing Director of Daimler Truck UK, said: “We are thrilled to win Fleet Truck of the Year, recognising the fuel economy, driver comfort, and safety features that the Mercedes-Benz Actros is famed for.

“A truck that is outperforming the initial fuel-saving promises. A truck that has taken the time to make improvements that are significant to the working conditions of the drivers, like more comfort and soundproofing. To be celebrated by the MTA for these features is a great honour.

“This year is also the 30th anniversary year of the Actros, which makes the timing of this award even more poignant. We couldn’t think of a better birthday present than such acclaim from the MTA.”

The Mercedes-Benz Actros L ProCabin is available in a range of cab sizes from Stream to Giga, with flexible wheelbase options to suit a variety of loads.

The appointment follows a period of close collaboration between Daimler Truck UK and FUSO Truck UK to ensure a structured and seamless transition for customers, Dealer partners and stakeholders. FUSO Truck UK will work with a newly appointed Dealer network to support the long-term development of the FUSO brand and strengthen its presence within the UK commercial vehicle sector. Details of the network and market strategy will be announced in due course.

"We are pleased to confirm the appointment of FUSO Truck UK as the new General Distributor for the UK. Throughout the transition process, both organisations have worked closely together to establish a strong operational framework that supports customers, Dealers and business partners. We are confident that FUSO Truck UK is well positioned to build on the brand's established presence in the market and deliver continued growth in the years ahead."

Richard Skidmore
Managing Director, Daimler Truck UK

"The appointment of FUSO Truck UK represents an important strategic development for the FUSO brand in the UK. FUSO has earned a strong reputation worldwide for providing robust and efficient commercial vehicle solutions, and this new structure creates a dedicated platform from which the brand can further strengthen its position within the UK market. We look forward to working closely with Sid, David and their team to ensure continuity for customers and Dealer partners whilst supporting the long-term growth ambitions of the business."

Stuart Jeggo
Sales & Marketing Director, Daimler Truck UK

“I am pleased and honoured to announce the creation of the Fuso Truck UK business. This company will be dedicated and concentrate only on the Mitsubishi product range, with a service focused Dealer network. The times ahead will see us announce a new management team, new headquarters and a new squad, ready to deliver excellent products coupled with a lean and dedicated focus for our customer”

Sid Sadique OBE
Chairman and Owner FUSO Truck UK Ltd

This appointment is part of the reorganization of FUSO’s European business following the integration of the FUSO and Hino brands under the new holding company ARCHION. With FUSO Truck UK Ltd as General Distributor, MFTBC is further strengthening its European sales and service network and reaffirming its long-term commitment to customers in Great Britain. FUSO products and services will continue to be supported through a strong local organization focused on customer proximity, operational excellence and sustainable growth.

Founded by Martin Goggins in 1979, Goggins Transport has grown from a one-person operation into one of the UK and Ireland’s leading haulage providers, with operational bases in Liverpool, Dublin and Wexford. Today, Martin’s son, Tony, leads the company and oversees UK operations.

“Our father started this business by purchasing his first Mercedes-Benz truck as a driver-owner in Galway,” said Tony Goggins, Managing Director. “Since his passing, our commitment to Goggins’ future is absolute, and this investment is proof of our dedication to serving our customers for years to come. Central to delivering a quality service is driver retention, and our drivers deserve the very best equipment. With these high-spec Actros ProCabins, we are investing heavily in our future while also rewarding our team with a superior working environment that prioritises driver comfort, safety and wellbeing.”

This latest fleet enhancement, which continues Goggins' generational history with Mercedes-Benz Trucks, builds on the strong partnership between Goggins Transport and eStar Truck and Van.

Tony Goggins continued, “We are delighted to continue our history with Mercedes-Benz Trucks with the support of the team at eStar. It’s a long-standing relationship we value and Henry, on their aftersales team, does a great job managing the vehicles once in fleet, ensuring we can maximise their uptime.”

Joe Thompson, Sales Executive at eStar, commented, “We are incredibly proud to continue our relationship with Goggins. This investment demonstrates their confidence in us, the Mercedes-Benz product, and the tailored support we provide. The Actros ProCabin is an exceptional choice for the business and its drivers, offering high performance and unparalleled comfort.”

Richard Waterworth, Head of Truck Sales at eStar, added, “The key to this long-standing partnership is the mutual trust we’ve built with Tony over the years. Goggins' investment in 16 new Actros units underscores this trust and the value they place on our customer support and service. We look forward to supporting their new fleet and continuing to grow this valued partnership well into the future.”

The Actros ProCabin Big cab variant stands out for its exceptionally spacious and driver-focused cab interior, designed with ergonomics that make long-haul journeys safer and more comfortable. Thanks to its flat floor, the Big offers generous standing height too, combined with ample storage compartments, a wide sleeping bunk, and well-appointed controls.

Like the rest of the Actros ProCabin range, the Big cab is blessed with high-quality tactile materials throughout, offering a more relaxed driver and living environment with lower in-cab noise, while boasting modern digital displays, connectivity and safety features that only Mercedes-Benz trucks are renowned for.

Thanks to the ProCabin’s class-leading exterior design and exceptional ergonomics, overall efficiency is improved too, with lower drag and better fuel consumption as standard; all major factors in Goggins Transport’s decision to continue their long-standing relationship with Mercedes-Benz Trucks.

For more information about Goggins Transport, please visit www.gogginstransport.com

ABOUT MERCEDES-BENZ TRUCKS

Mercedes-Benz Trucks UK offers a comprehensive range of vehicles from 7.5 to 250 tonnes, providing tailor-made, end-to-end solutions designed around every transport requirement. The industry-leading lineup includes the Atego, Arocs, Actros, Econic and Unimog, with the eActros and eEconic highlighting Mercedes-Benz Trucks’ commitment to sustainable transport.

For more information about Mercedes-Benz Trucks UK, please visit www.mercedes-benz-trucks.com

With Dealer partners from the entire UK network joining the event, guests flew into Frankfurt with representatives from the Mercedes-Benz Trucks UK team, before heading to the renowned Coreum construction facility to learn more about the technicalities and innovations behind the Mercedes-Benz Trucks construction range.

With products ranging from the Actros L, designed to haul heavy loads of up to 500 tonnes, right through to the Atego range of flat beds and tippers for smaller everyday use, UK Dealers were fully immersed in real-world performance in an off-road construction-based environment. In addition to this, Dealers learned more about CTT, the Mercedes Custom Tailored Truck program, available for any customer looking for specific build requirements.

Stuart Jeggo, Sales and Marketing Director, Daimler Truck UK, commented, “It’s hugely important to make sure we give our Dealers the tools they need in every segment that we operate in. Construction is an area where we have fantastic products and often market-leading technology that can genuinely make a job much easier for our customers. But if they don’t truly understand it or experience it for themselves, then the work our engineers put into the development of our products goes to waste. This training initiative is a significant step towards our network strengthening its commitment to the construction industry.”

Talking about his experience at the unique Coreum facility, which even boasts its own dedicated hotel, Michael Carolan, Managing Director of Midland Truck and Van, added, "The facility was superb and provided a fantastic overall experience. The construction training was incredibly valuable for everyone from our team who attended. Crucially, this wasn’t just about training the sales team, it extended to our Marketing, Network Sales and Aftersales teams too, which is important to ensure full understanding of both the industry and products we offer across the business."

Martin Kemsley, Sales Director at SAGA Truck & Van added, “The technical elements were a real eye-opener; learning about features like the Turbo Retarder Clutch, for example, will be a real game-changer when talking to customers, and then getting to experience it on a large ascent puts everything into context. We all left feeling we have a huge opportunity in construction now.”

Nick Ford, PR & Communications Manager, Daimler Truck UK concluded, “The construction industry is a significant part of the overall truck market in the UK, and an opportunity for our Dealers that is relatively untapped. With greater emphasis and understanding across our network for what the industry needs and the depth of what we can offer, we look forward to building and strengthening our position in the market over the coming years.”

The Mercedes-Benz Trucks range of construction products includes the Arocs, Atego, and Arocs up to 500 t.

This heavily modified UK showtruck was specially prepared with a raft of features and aesthetic upgrades, inside and out, to show off the best of Mercedes-Benz Trucks innovation over its 130-year history, which is also celebrated this year. Over the course of the show, Mercedes-Benz Trucks UK recorded exceptional levels of engagement with its bespoke Actros, with Exposure Analytics tracking technology revealing that nearly 7,000 attendees viewed the truck up close over the three days.

Nick Ford, PR & Communications Manager, Daimler Truck UK, commented: “This truck showcases all the innovation Mercedes-Benz Trucks has become known for over the past 130 years, while celebrating the UK launch of air suspension and swivel seats, two additions that will enhance driver comfort and safety. We don’t just think the Actros ProCabin is the star of the show; this specially commissioned truck is a real highlight in Actros’s storied 30-year history.”

The custom design, developed by Daimler Truck UK Key Account Manager, David Simm, in coordination with CVC UK, Kuda Automotive and Kirk Coachworks, is a one-of-one tractor unit based on an Actros L Giga ProCabin in a 6x2 mid-lift configuration. It is powered by the third-generation, 12.8-litre OM 471 engine, a compact unit that balances power and fuel efficiency.

The front of the truck features a striking custom front bumper module with additional lighting and low-bar. This theme continues up top with a tubular lighting rig complete with spotlamps and a 30 Years of Actros motif. More custom bodywork features along the side and rear of the truck, and a special chequerplate catwalk is complemented by the unique 30 Years of Actros A-frame and fifth-wheel cover on the frame.

Inside the truck, there is a suite of new features aimed at enhancing driver comfort, safety and efficiency - including those inspired by driver feedback. These are headlined by the UK-first installation of swivel seat bases for the driver and passenger, which rotate around a fixed point on the floor, and are perfect for adapting the seating in the cabin to provide flexible space to relax after a long shift. Both seats feature heating and air-cooling functions as well as a massage programme to keep occupants feeling comfortable and relaxed on a long drive. They can be pointed towards the extra-large television, complete with smart streaming services, or while utilising the built-in microwave at meal times. There’s even an aluminium table that folds out of the dashboard on the passenger side.

Premium touches around the cabin include leather door handles and dashboard top, plus a 150cm deep comfort mattress with air pockets and memory foam, to ensure the ProCabin is a true home from home.

The appearance of the Actros ProCabin at RTX also formed part of Mercedes-Benz Trucks' celebration of 30 years of the Actros. Since its launch in 1996, the model has continually evolved to meet the changing needs of operators, with the latest ProCabin combining improved aerodynamics, greater efficiency and enhanced driver comfort to carry the iconic nameplate into its fourth decade.

Making the switch to electric Heavy Goods logistics for the first time, this marks the first phase of Wren’s commitment to a longer-term transition to an all-electric HGV fleet, as part of the firm’s wider ‘positive planet’ roadmap to carbon neutrality.

Wren Kitchen’s national fleet manager, Phil Bennett, commented: “Maintaining our industry-leading delivery performance while improving safety and reducing emissions is critical, and the eActros 600s allow us to do all three. They’re equipped with the latest safety systems and give our drivers a significantly enhanced working environment.”

The roll-out of Wren’s initial phase of the ‘positive planet’ roadmap has been supported by funding from the Department for Transport’s £1 billion zero-emission vehicle programme, designed to accelerate the adoption of electric trucks across the UK and reduce reliance on fossil fuels. Wren has also invested in a dedicated on-site charging infrastructure, with a system that allows for simultaneous charging and operational flexibility across the fleet.

With an installed battery capacity of 621kWh (600kWh usable) and a range of at least 500km, up to 750km, the eActros 600s are designed to operate on Wren’s national delivery network without compromising operational performance. Each eActros can recharge from 20% to 80% in around an hour using 400kW DC rapid charging, enabling efficient turnaround between delivery shifts. These 10 eActros trucks will deliver a saving of c. 580 tonnes of CO2 per year.

Chris Carter, fleet sales consultant at Rygor Auto, commented: “Helping to enable Wren to work towards its positive planet roadmap with eActros has been a real privilege for the team at Rygor. As a long-established customer of Rygor’s, we continue to be proud to work alongside such a highly regarded national business, and especially one so committed to lowering emissions and building a more sustainable future for its operations. We truly believe the eActros sets the benchmark and is a perfect partner for the company’s journey towards a fully electrified HGV operation.”

The Mercedes-Benz eActros 600 offers major benefits for fleet operators, looking to reduce emissions while maintaining strong long-distance performance. Thanks to a range of at least 500km on a single charge, the eActros is built for long-distance demanding logistics.

As well as providing long range, the eActros delivers up to 600 kW of peak power, with smooth acceleration and efficient heavy load and hill climbing capabilities, while regenerative braking and Predictive Powertrain Control help significantly reduce energy consumption compared with diesel trucks.

The distinctive and aerodynamic ProCabin design also improves comfort and lowers operating costs, making the eActros 600 a practical and sustainable solution for modern long-haul transport. As well as exceptional in-cab comfort and space, the eActros has the very latest safety features and technology included too, including Active Brake Assist, Sideguard Assist and MirrorCam systems too.

Nicola Dainter-Kemsley, Daimler Truck UK key account manager, commented, “Seeing the eActros hit the road as part of such an ambitious electrification journey is a real milestone, and we’re excited to be part of it. It's a real privilege to work with Wren Kitchens on this transition and to help support the next chapter of their logistics operation."

Thanks to a wide range of variants in the eActros line-up, there’s an electric solution for virtually every need or job.

Notes to Editors:

Rygor Group, an official UK Great Place to Work for four years running, comprises a diverse collection of UK automotive businesses, with a primary focus on trucks, vans, coaches, passenger cars, body repairs and coachbuilding. Through the hard work of our team members, we have secured our position as one of the UK’s top automotive Groups, with a turnover of circa £300m a year. We value the dedication and commitment of our team members and strive to be one of the UK’s most rewarding places to work which is a key part of our values: Rewarding, Reliable and Respectful. Rygor Group manages our four divisions: Rygor Auto, Rygor Land Systems, Rygor Plant and Rygor Service Solutions, which operate from a total of 20 sites across the UK.

For more information, in the first instance please contact Director of People & Communication: kateruberry-shoemack@rygor.co.uk and visit rygor.co.uk.

Richard brings extensive experience across the automotive industry, with a background spanning marketing, IT, sales, digital services and customer service. Since joining Mercedes-Benz Trucks UK in 2017, he has held a variety of leadership roles that have helped shape the business and strengthen its position in the market.

Prior to his current position, Richard served as Head of Customer Service Delivery at Mercedes-Benz Trucks UK during the company's transition to Daimler Truck UK. In this role, he and his team established strong foundations for customer service improvement and consistency across the market. Through effective strategic execution across a diverse Dealer network, they delivered significant KPI growth and enhanced the customer experience.

Since 2023, Richard has served as Director, Customer Service & Parts, leading the aftersales truck business for Mercedes-Benz Trucks and FUSO Trucks across Great Britain and Northern Ireland. In this role, he has successfully developed the aftersales strategy while further strengthening Daimler Truck UK’s reputation as a trusted partner to Dealers, authorised repairers and customers.

Widely respected for his authentic and collaborative leadership style, Richard is known for leading with pride, clarity and integrity. He is passionate about fostering a culture built on respect, inclusivity, achievement, customer satisfaction and loyalty.

Commenting on his appointment, Richard said:

"I’m incredibly proud to be taking on the role of Managing Director & CEO of Daimler Truck UK and would like to thank everyone who has supported me throughout my journey with the business.

Since joining Mercedes-Benz Trucks UK in 2017, I’ve had the opportunity to work with fantastic colleagues, Dealer partners and customers across the country. Those relationships have shaped my experience and reinforced what makes this business special - the people behind it.

As I step into this new role, I’m excited about what we can achieve together. We have a strong team and a clear focus on delivering for our customers. I look forward to building on the great work already underway, supporting our colleagues and partners, and continuing to create a culture where people feel valued, respected and empowered to succeed.

I’m excited for the next chapter and grateful for the opportunity to lead Daimler Truck UK into the future.”

With a deep understanding of the business, its customers and its partners, Richard is well placed to lead Daimler Truck UK into the future. His appointment reflects the strength of talent within the organisation and its continued commitment to delivering excellence for customers, colleagues and stakeholders alike.

The Arocs Extent combines distinctive design enhancements with the proven strength of the Arocs construction platform. The vehicle will now be entering service within MJ Freeth’s tipper operation, supporting quarrying and construction haulage work across aggregates, crushed materials and demolition recovery.

MJ Freeth, founded by owner and director Matt Freeth in 2009, operates a specialist fleet focused on subcontracted quarrying and construction logistics. Today, the company runs a tightly managed fleet of Mercedes-Benz tipper trucks, alongside its wider workshop operations servicing quarry and commercial equipment.

“The decision to continue investing in Mercedes-Benz Trucks reflects our focus on reliability and uptime,” said Matt Freeth, Owner and Director of MJ Freeth. “I started out with a second-hand Mercedes-Benz truck, then added another, and then started to buy new. My confidence in the vehicles just grew from there and I haven’t looked back since. They’re really well-made with a tough chassis that’s built for the construction industry, and the backup from Rygor has always been excellent too.”

Arocs Extent: A truck “built for the business”

MJ Freeth’s new Arocs Extent was specified in close collaboration with dealer Rygor Auto, and already incorporated a number of key enhancements aligned with their operational requirements, with a prioritisation for features that enhance driver comfort, usability and presentation, alongside durability.

“We always spec our trucks with the driver in mind,” continued Freeth. “And when the Extent became available, Marcus at Rygor sent me the specification and a lot of the extras we’d normally add were already on the truck, things like comfortable seating, intuitive sat nav, LED lights, and a proper leather steering wheel to hold - it all matters.

“Beyond that, it looks great. If you turn up in a well-presented truck, people trust you before you’ve even started the job, so that’s always been really important to us. When we looked at the Extent as a whole package, it was like they’d basically built a truck specifically for us.”

The Arocs Extent enhances the construction-focused Arocs range with bespoke exterior styling, including its matte Weather Grey front grille and LED headlights, additional LED headlights integrated into the sun visor, and custom decals on the sun visor and front-end flap.

Attention to detail continues through dark chrome Arocs lettering, carbon-look trim elements and premium stainless steel axle caps and wheel nut covers.

Inside the cab, the Arocs Extent benefits from luxury touches including a leather steering wheel and the latest Multimedia Cockpit Interactive 2 system, bringing enhanced connectivity, intuitive touchscreen controls and integrated navigation to demanding construction operations. Built specifically for heavy-duty applications, the Extent is powered by Mercedes-Benz Trucks’ latest-generation Euro VI diesel engines.

Marcus Cahalin, Sales Executive at Rygor Auto, commented: “These vehicles are like laptops on wheels now - highly advanced, fully electrical, but mechanically bulletproof. The Arocs is built for construction work. It’s not a haulage chassis trying to act in the construction game. It is fully built for it.”

A UK first for Rygor Auto

For Rygor Auto, the delivery represents a milestone moment for both customer and dealer, and is a direct representation of the strength of their long-term partnership, particularly in supporting operational uptime.

“The Arocs Extent is a special truck. Only 100 are being built across Europe, and this is the first one ordered in the UK - and the only tipper Arocs Extent in the country,” commented Cahalin. “But what matters most for us as a dealer is how we back Matt and his fleet for round-the-clock support when it’s needed. That backup is essential, and we also offer an Extent Plus warranty, a Mercedes-Benz-backed five-year bumper-to-bumper package to give customers - especially those in demanding sectors like MJ Freeth - real peace of mind.”

Purpose-built for construction work

The Arocs Extent builds upon the established strength of the Mercedes-Benz Arocs platform, designed specifically for demanding off-road and site-based applications. Built with highly customisable body configurations, powertrain options and all-wheel drive capability, the Arocs is engineered to master the demands of the construction industry.

For further information about Rygor Auto, please contact:

Caron Turtle, Head of Marketing, Rygor Auto.

Email: caronturtle@rygor.co.uk

www.rygor.co.uk